TERMS AND CONDITIONS

Company details

Lootvoet Animal Products & Services (Animal Royal)

NV Lootvoet Animal Products & Services | Kruisstraat 4; 8647 Lo | RPR Veurne BE 0456.639.970 

E info@animalroyal.com
T +32(0)475.78.30.04
F +32(0)58 28 98 21

Article 1: General provisions

The e-commerce website of Lootvoet Animal Products & Services, an NV with its registered office at Kruisstraat 4; 8647 Lo, VAT BE 0456.639.970, RPR Veurne, (hereinafter 'Lootvoet Animal Products & Services'), offers its customers the opportunity to purchase the products from its web shop online.

These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order via Lootvoet Animal Products & Services' online shop, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, except when previously, in writing and expressly accepted by Lootvoet Animal Products & Services.

Article 2: Price

All prices shown are in EURO, depending on your profile they will be displayed including or excluding VAT. If you are not logged in, you will see prices inclusive of VAT. The prices also include any other taxes or duties that the Customer is obliged to pay. Shipping costs, on the other hand, are not included in the standard price shown.

If delivery, reservation or administrative costs are charged, this will be stated separately when you add products to your shopping basket.

The indication of price refers only to the items as it is described verbatim. The accompanying photos are for decorative purposes and may contain elements not included in the price.

Article 3: Offer

Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Lootvoet Animal Products & Services. As regards the accuracy and completeness of the information offered, Lootvoet Animal Products & Services is only bound by an obligation of means. Lootvoet Animal Products & Services is in no case liable in the event of manifest material errors, misprints or printing errors.

If the Customer has specific questions about e.g. sizes, colour, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.

The offer is always valid while stocks last and may be amended or withdrawn by Lootvoet Animal Products & Services at any time. Lootvoet Animal Products & Services cannot be held liable for the unavailability of any product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

Article 4: Online purchases

The Customer purchases products from Lootvoet Animal Products & Services online viawww.animalroyal.com. The Customer selects the necessary items, quantities and weights and adds them to the shopping cart. There, the Customer can review the order, enter any promotional code and check the shipping costs. If satisfied with the order details, the Customer clicks on the "Continue Checkout" button. Next, the Customer needs to specify the delivery address. Next, the Customer will see another order summary. To complete the order, the customer should indicate his/her agreement with the general terms and conditions and click the "Complete order" button. At this point, the contract is concluded. Finally, the Customer is redirected to an online payment module. The Customer also has the option of paying by bank transfer.

The Customer has the choice between the following payment methods:

  • Bancontact
  • KBC/CBC-betaalknop
  • Belfius Direct Net
  • Sofort Banking
  • iDEAL
  • Overschrijving

Lootvoet Animal Products & Services is entitled to refuse an order pursuant to a serious fault on the part of the Customer in relation to orders involving the Customer.

Article 5: Delivery and execution of the agreement

Items ordered via this online shop are delivered in Belgium, the Netherlands, Luxembourg, France, Germany and the United Kingdom. Delivery is organised by Lootvoet Animal Products & Services. Unless otherwise agreed or expressly stipulated, the goods will be delivered to the Customer's place of residence within 10 days of receipt of the order (including payment).

Any visible damage and/or qualitative deficiency of an item or other shortcoming in delivery must be reported by the Customer to Lootvoet Animal Products & Services without delay.

The risk due to loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer on delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice had not been offered by Lootvoet Animal Products & Services.

Article 6: Retention of title

The items delivered remain the exclusive property of Lootvoet Animal Products & Services until the moment of full payment by the Customer.

The Customer undertakes to draw the attention of third parties to Lootvoet Animal Products & Services' retention of title if necessary, e.g. to anyone who would come to seize items that have not yet been paid for in full.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase items online from Lootvoet Animal Products & Services in their capacity as consumers.

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons. The withdrawal period expires 14 calendar days after the day:

  • on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good;
  • on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last good;
  • on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last consignment or part.

To exercise the right of withdrawal, the Customer must notify Lootvoet Animal Products & Services (Kruisstraat 4; 8647 Lo |info@animalroyal.com | T +32(0)475.78.30.04 | F +32(0)58 28 98 21) of its decision to withdraw from the agreement by an unequivocal statement (e.g. in writing by post, fax or e-mail). To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Lootvoet Animal Products & Services (Kruisstraat 4; 8647 Lo) without delay, but in any event no later than 14 calendar days from the day on which he communicates his decision to withdraw from the agreement to Lootvoet Animal Products & Services. The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct cost of returning the goods will be borne by the Customer. The latter may also choose to return them himself - after making an appointment. If the returned product is somehow reduced in value, Lootvoet Animal Products & Services reserves the right to hold the Customer liable and claim compensation for any reduction in value of the goods resulting from the Customer's use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the Customer revokes the agreement, Lootvoet Animal Products & Services will refund all payments received from the Customer up to that point, including standard delivery costs, to the Customer within a maximum of 14 calendar days after Lootvoet Animal Products & Services has been informed of the Customer's decision to revoke the agreement. In the case of sales agreements, Lootvoet Animal Products & Services may wait to be reimbursed until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever comes first.

Lootvoet Animal Products & Services will refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such refunds.

The Customer cannot exercise the right of withdrawal for:

  • the supply or provision of goods or services whose price is subject to fluctuations in the financial market over which Lootvoet Animal Products & Services has no influence and which may occur within the withdrawal period;
  • the delivery of goods manufactured to the Customer's specifications, or which are clearly intended for a specific person;
  • the delivery of goods that are perishable or have a limited shelf life;
  • the delivery of sealed goods which are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;
  • the supply of goods which, after delivery, are by their nature irrevocably mixed with other products.

Article 8: Garantie

Under the Act of 21 September 2004 on consumer protection in the sale of consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer should contact Lootvoet Animal Products & Services customer service and return the item to Lootvoet Animal Products & Services at his expense.

If a defect is found, the Customer must inform Lootvoet Animal Products & Services as soon as possible. In any event, any defect must be reported by the Customer within a period of 2 months after its discovery. Thereafter, any right to repair or replacement will lapse.

The guarantee (commercial and/or legal) is never applicable to defects arising as a result of accidents, neglect, falls, use of the item contrary to purpose for which it was designed, non-compliance with the user instructions or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.

Article 9: Customer service

Lootvoet Animal Products & Services customer service can be reached at the telephone number +32(0)475.78.30.04, by e-mail at info@animalroyal.com or by post at the following address: Lootvoet Animal Products & Services; Kruisstraat 4; 8647 Lo. Any complaints can be addressed to it.

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights available to Lootvoet Animal Products & Services, in the event of non-payment or late payment, the Customer will be liable, ipso jure and without formal notice, to pay interest at 18% per annum on the amount not paid. Moreover, by operation of law and without a reminder, the Customer shall owe a fixed indemnity of18% on the amount concerned, with a minimum of €25 per invoice. If, after express request, no payment follows within 8 days, the debtor is liable to pay damages, conventionally and without prejudice set at 20% of the unpaid amount with a minimum of €40 and a maximum of €3,720.

Without prejudice to the foregoing, Lootvoet Animal Products & Services reserves the right to take back items that have not been paid for (in full).

Article 11: Privacy

Lootvoet Animal Products & Services respects a strict privacy policy. Please read it at www.animalroyal.com.

Article 12: Use of cookies

Lootvoet Animal Products & Services uses Cookies. Please read our privacy policy at www.animalroyal.com.

Article 13: Infringement of validity - non-violation

If any provision of these Terms is declared invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Lootvoet Animal Products & Services to enforce any of the rights enumerated in these Terms and Conditions, or to exercise any right hereof, shall never be considered a waiver of such provision and shall never affect the validity of such rights.

Article 14: Modification of conditions

These Terms are supplemented by other terms and conditions expressly referred to, and the general terms and conditions of sale of Lootvoet Animal Products & Services. In case of contradiction, these Terms prevail.

Article 15: Evidence

De Klant aanvaardt dat elektronische communicaties en back-ups als bewijsvoering kunnen dienen.

Article 16: Applicable law - Disputes

Belgian law applies, with the exception of the provisions of private international law on applicable law. All disputes are governed by Belgian law, and in case of disputes, only the courts of B-8630 Veurne are competent.